Posted on by Audio Sensibility

Cable Retermination Policy – Used Cables

We often get requests from people who are looking at purchasing our cables used on the Internet and want to get modifications made.

As a general policy we do not do these modifications on used cables. This policy is consistent with other audio cable brands.

Here are some example requests/past experiences:

    • Split a 3.0m cable into three shorter cables. The customer expectation that he/she would be getting three 1.0m pairs.
      • In this case the net result would be two 1.0m and one 0.7m cable to ensure that the resultant cables are as long as factory terminated cables.
      • There would be the expectation that each set of cables have its own identification logos.
      • Labor for doing this is double the time to build from scratch. Think home renovations.
    • Convert RCA cables to XLR cables and vice versa.
      • Some cables like the Signature are distinctly different in construction.
      • For some models cable length would have to be shortened since RCA and XLR connector diameters are different.
    • Convert speaker cables from spade to banana.
    • Fix broken cables.
      • In this case, the seller (original owner) should get us to do this work in advance of listing the product.
      • Request for a minor fix, then find out that the original cable was significantly damage or altered (DIY style)
    • Convert headphone cable from 3.5mm TRS to Sennheiser HD650. Shorten cable length.
    • Ask for a modification with the seller sending the cables to us, then expecting us to forward the cable on to the buyer.
      • In some cases the seller and buyer are in different countries and there are customs/brokerage fees that we get stuck paying.
      • Receiving not as advertised cables from the seller then having to explain this to the buyer.
      • Cables getting lost in transit or not even being shipped to us.

Purchasing our products used from the Internet can offer good value. Here are a few tips for better outcomes:

    • Make sure that the configuration and condition is exactly what you require.
    • Check the seller’s reputation.
    • If you do receive our products in not as advertised state, use the PayPal dispute system.
    • Use the Internet buy/sell platform dispute resolution mechanisms.